Refund policy

Refund Policy

1. Nature of Services
All services provided are digital marketing and media development services delivered electronically. By purchasing our services, you acknowledge that results may vary and are not guaranteed.

2. No Guaranteed Results
We do not guarantee specific performance outcomes (including but not limited to revenue, leads or return on investment).

3. Refund Eligibility
Refunds may be granted under the following conditions:

• The service has not yet been started

• A written cancellation request is submitted within 24 hours of purchase

4. Work Already Delivered
If work has already commenced or been delivered (including strategy, setup, creatives or campaign launch), refunds will not be issued for completed portions of the service.

5. Partial Refunds
In certain cases, partial refunds may be granted at our sole discretion, based on the amount of work completed.

6. Client Responsibilities
Clients are responsible for providing necessary materials, approvals and access in a timely manner. Delays caused by the client do not qualify for refunds.

7. Chargebacks
Clients agree to contact us directly to resolve any issues before initiating a chargeback. Unauthorized chargebacks may be disputed with supporting evidence of service delivery.

8. Contact
For refund requests, please contact: support@grinben.com